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Last revised: November 10, 2021
Information You Provide to Us
We collect information that you directly provide to us when you seek to use any of our services, including the Digital Services, request information from us, contact customer support, or otherwise communicate with us or use our Site in a commercial manner. Our services may present preliminary questions to customers, which may include:
Please note that Runway does not practice medicine or provide medical care. If Runway connects you with a Provider, any information that you give to such Provider is subject to privacy laws applicable to such Provider, as well as your Provider’s Notice of Privacy Practices.
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting:
If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please Contact Us as described below.
To Provide Products, Services, and Information. We collect information from you and use the information to:
Healthcare Providers. We share your personal information with various healthcare affiliates, e.g., pharmacies, doctors, and relevant medical staff in connection with your diagnosis and treatment.
Vendors and Services Providers. We may provide information to third-party vendors and service providers that help us operate and manage our Digital Services, process orders, and fulfill and deliver products and services that you request from us. These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs, we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.
Corporate Affiliates. We may share de-identified and aggregated information with our other companies and people with whom we do business (namely, our customers or other affiliates).
We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. Currently, our Site does not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and opt-out rights and options, visit the following websites:
Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity.
Social Media. If you use third-party services, such as Facebook, Google, or Twitter, to share information about your experience on the Site with others, these third-party services may be able to collect information about you, including information about your activity on the Site, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
Public Posts and Activities. If you choose to engage in public activities on the Site, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas. Any user posting in these public areas understands and acknowledges that there is no expectation of privacy for the information in these public areas.
Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations, or individuals outside of Runway when we have your consent to do so.
Legal Proceedings. We will share personal information with third-party companies, organizations, or individuals outside of Runway if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
You can access and update certain information we have relating to your online account by the contacting us at firstname.lastname@example.org.
You should also be aware that the Providers and pharmacies have adopted their own privacy practices to describe how they use and disclose Protected Information and Runway Health has no responsibility for or control over such third parties’ privacy practices.
We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Please note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
The Digital Services and its servers are operated in the United States. Please be aware that your information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Website and/or the Digital Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.
Runway will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us using the information below. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are a California resident, please click here for a supplemental California Privacy Notice containing additional information about the processing of your personal information and the rights granted to you by California law.
Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us via email at email@example.com with “Nevada Opt-Out” in the subject line.
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