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Runway's Privacy Policy

Last revised: November 10, 2021


This privacy policy (“Privacy Policy”) is part of Runway’s Terms of Use agreement, which governs the online interfaces and digital properties (e.g., websites) owned and controlled by Runway Health, Inc. (“Runway”), including the website located at www.runwayhealth.com  (the “Site””), (collectively, referred to as the “Digital Services”).

The purpose of this Privacy Policy is to describe how Runway collects, uses, and shares information about you through its Digital Services. Runway respects your privacy and is committed to protecting it as outlined in this Privacy Policy. If you do not agree with our policies and practices, you may not use our services, including any Digital Services. By accessing or using our services, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our services after we make changes is deemed to be acceptance of those changes. Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us as described at the end of this Policy.

Our Privacy Policy explains:

  1. Information That We Collect
  2. How We Use and Share Your Information
  3. Access to Your Information and Choices
  4. Protected Information
  5. Security of Your Information
  6. Important Notice to Non-US Residents
  7. External Websites
  8. Data Retention
  9. California Privacy Rights
  10. Nevada Privacy Rights
  11. Changes to Our Privacy Policy
  12. Questions and How Contact Us

Capitalized terms not defined in this Privacy Policy shall have the meanings defined in the Terms of Use.

Scope; Third Party Sites. This Privacy Policy applies only to information we collect at and through the Site or from or through any use of our services, including any Digital Services as defined in our Terms of Use (referenced above). Our Site also contains links to third-party sites that are not owned or controlled by Runway. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.


Information You Provide to Us

We collect information that you directly provide to us when you seek to use any of our services, including the Digital Services, request information from us, contact customer support, or otherwise communicate with us or use our Site in a commercial manner. Our services may present preliminary questions to customers, which may include:

  1. Name
  2. Address
  3. Email address
  4. Telephone number
  5. Payment information (credit or debit card number, expiration date, and security code)
  6. Date of birth
  7. Username and password

Please note that Runway does not practice medicine or provide medical care. If Runway connects you with a Provider, any information that you give to such Provider is subject to privacy laws applicable to such Provider, as well as your Provider’s Notice of Privacy Practices.


Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting:

  • “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy).
    We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based
    advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website,
    and pages that describe Google Analytics, such as:
  • www.google.com/analytics/learn/privacy.html
    Information Collected Through Cookies and Similar Technologies

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Site again, the cookie allows the Site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing relevant advertising to you. (See, “Advertising” below.)


If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please Contact Us as described below.


To Provide Products, Services, and Information. We collect information from you and use the information to:

  1. provide products and services that you order using the Site;
  2. provide information that you request from us;
  3. contact you about our services or information you requested;
  4. process credit card and debit card transactions;
  5. to allow you to participate in interactive features of our services;
  6. send you promotional materials or advertisements about our products and services, as well as new features and offerings;
  7. enforce our Terms of Use or other legal rights and remedies;
  8. administer surveys;
  9. provide interest-based targeted advertising to you; and,
  10. any other purposes disclosed to you at the time we collect your information or pursuant to your consent.


Healthcare Providers. We share your personal information with various healthcare affiliates, e.g., pharmacies, doctors, and relevant medical staff in connection with your diagnosis and treatment.

Vendors and Services Providers. We may provide information to third-party vendors and service providers that help us operate and manage our Digital Services, process orders, and fulfill and deliver products and services that you request from us. These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs, we implement reasonable contractual and technical protections to limit their use of that information to helping us provide the service.

Corporate Affiliates. We may share de-identified and aggregated information with our other companies and people with whom we do business (namely, our customers or other affiliates).

Advertising. We may use how you browse and shop in order to show you ads for Runway or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by Runway.

We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. Currently, our Site does not recognize if your browser sends a “do not track” signal or similar mechanism to indicate you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and opt-out rights and options, visit the following websites:

  1. Digital Advertising Alliance (www.aboutads.info)
  2. Network Advertising Initiative (www.networkadvertising.org)

Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity.

Social Media. If you use third-party services, such as Facebook, Google, or Twitter, to share information about your experience on the Site with others, these third-party services may be able to collect information about you, including information about your activity on the Site, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.

Public Posts and Activities. If you choose to engage in public activities on the Site, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas. Any user posting in these public areas understands and acknowledges that there is no expectation of privacy for the information in these public areas.

Your Consent. In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations, or individuals outside of Runway when we have your consent to do so.

Legal Proceedings. We will share personal information with third-party companies, organizations, or individuals outside of Runway if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  1. Meet any applicable law, regulation, subpoena, legal process, or enforceable governmental request.
  2. Enforce applicable Terms of Use, including investigation of potential violations.
  3. Detect, prevent, or otherwise address fraud, security, or technical issues.
  4. Protect against harm to the rights, property or safety of Runway, our users, customers, or the public as required or permitted by law.

Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.


You can access and update certain information we have relating to your online account by the contacting us at support@runwayhealth.com.


By setting up an account with Runway Health, you are entering into a direct customer relationship that grants you access to the Digital Services and other services provided by us. As part of that relationship, you provide information to Runway health that it may collect, use, and disclose in the course of providing services requested by you and in accordance with our Privacy Policy, and that we do not consider to be “health” or “medical” information. However, in the course of requesting services you may also provide certain medical information that may be protected under applicable laws.

Runway Health is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments (collectively, “HIPAA”). One or more of the Providers or pharmacies may or may not be a “covered entity” or “business associate” under HIPAA, and Runway Health may in some cases be a “business associate” of a Provider or pharmacy. You should be aware that information you provide us may or may not be subject to state-specific privacy laws or HIPAA. HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Runway Health, the Providers, or the pharmacies. To the extent Runway Health is deemed a “business associate” of a Provider or pharmacy, however, it may be subject to certain provisions of HIPAA with respect to “protected health information”, as defined under HIPAA, that you provide to usor to a Provider. In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with protected health information, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under our Privacy Policy. Protected Information does not include information that has been de-identified in accordance with HIPAA.

You should also be aware that the Providers and pharmacies have adopted their own privacy practices to describe how they use and disclose Protected Information and Runway Health has no responsibility for or control over such third parties’ privacy practices.


We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Please note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.


The Digital Services and its servers are operated in the United States. Please be aware that your information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Website and/or the Digital Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.


The Digital Services may contain links to external sites operated by third parties. Runway has no control over the privacy practices or the content of these external sites. As such, we are not responsible for the content or the privacy policies of those external sites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.


Runway will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us using the information below. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


If you are a California resident, please click here for a supplemental California Privacy Notice containing additional information about the processing of your personal information and the rights granted to you by California law.


Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us via email at support@runwayhealth.com with “Nevada Opt-Out” in the subject line.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.


If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at support@runwayhealth.com.

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